Performance and Data Manager

Job Summary

OCS is seeking an experienced Performance and Data Manager to work across a number of high-profile public‑sector contracts. The candidate will drive continuous improvement of operational performance and accurate reporting, playing a pivotal part in the day‑to‑day running and overall success of a large FM contract.

Responsibilities

• Ownership of operational data for the contract, held in the CAFM system (Concept).
• Accurate performance reporting, producing reports for clients and colleagues.
• Business partnering with operational teams to drive continuous performance improvement.
• Client KPI reporting, including mitigation of failures where appropriate.
• Act as the bridge between operations, the service desk and the client.
• Analyse data, provide commentary and present performance to key stakeholders, suggesting actions for improvement.
• Ensure the timely provision of client reports.
• Assess, record and advise managers on risks and opportunities that may influence performance.

The role is client facing and requires management of a complex workload and multiple stakeholder relationships.

Qualifications

• Relevant experience working on a facilities management contract is preferred.
• Ability to communicate effectively with a variety of stakeholders, both verbally and in writing, including Account Directors, Cluster Managers, other OCS functions, and clients.
• Proficient in Microsoft Excel – pivots, trackers, tables, functions, calculations.
• Advanced skill level in data analytics and manipulating large data sets.
• Skilled in report generation to be shared internally and externally.

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