Customer Representative – Goole

Customer Representative (Branch)

Join our team to make a real impact on customers from day one. You will support customers in person, over the phone and online, helping with everyday transactions, answering queries and guiding customers towards banking services and digital tools.

Location: Goole, East Riding of Yorkshire – a permanent, full‑time role (35 hours per week, Monday to Saturday). The branch is open to the public except Tuesdays and Thursdays, when you will support customers primarily via our savings line phone service.

You should live within a 45‑minute commute of the branch.

What you’ll be doing

• Welcome customers into the branch, understand their needs and offer trusted, friendly help with their banking.




• Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.




• Guide customers through banking products and services that are right for them, helping them manage their money with confidence.




• Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service at peak times.




• Take responsibility for doing things the right way – following processes, spotting potential issues and escalating concerns where needed to protect customers and the bank.




• Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street, helping customers feel supported, respected and confident.

About you

• Have experience or a passion for customer service and can thrive in a fast‑paced environment.




• Take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.




• Show patience, empathy and strong people skills to fully understand customers’ banking needs.




• Stay calm under pressure, adapt quickly and approach change with a positive mindset.




• Are comfortable using technology, digitally savvy and confident guiding customers face‑to‑face, on the phone and online.




• Enjoy working as part of a high‑performing team and understand that great customer experiences are built through strong teamwork.




• Communicate clearly and naturally, and can confidently guide customers across all channels.




• Take ownership to get things done and act with care and integrity to protect customers and their money.

Core behaviours

• Feel what customers feel – empathise with customers and use their feedback to guide decisions.




• Say it straight – speak honestly and directly, sharing diverse perspectives to reach the best conclusions.




• Push for better – challenge the status quo, pursue continuous improvement and personal development.




• Get it done – prioritise impact, be decisive and take responsibility for delivering brilliant customer outcomes.

Benefits

• 25 days holiday per year, increasing to 30 over time, plus the option to buy up to 10 extra days.




• Wellhub access for health and wellness.




• Up to 2 days of paid volunteering per year.




• Ongoing training and development.




• Annual performance‑related bonus.




• Private medical insurance.




• Competitive pension scheme.




• Life assurance.




• Additional benefits through salary sacrifice scheme.

Job Info

• Job Identification: 4037




• Apply Before: 07/14/2026 10:55 PM




• Location: 26 Boothferry Road, Goole, DN14 5DN, GB

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