We’re looking for a motivated and enthusiastic Customer Care Apprentice to join our Customer Care team on a fixed term contract for the duration of the apprenticeship. This is a fantastic opportunity to gain valuable business experience while working towards a recognised qualification, learning from experienced professionals in a fast-paced and rewarding environment.
Stonebridge Homes is a Leeds-based housebuilder, operating throughout Yorkshire, the North-East and, Lincolnshire. We have a well-deserved reputation for delivering high-quality, high-specification homes in sought after locations.
We are passionate about developing future talent. This apprenticeship will give you practical experience, industry knowledge, and the opportunity to build a long-term career in housebuilding.
As a Customer Care Apprentice, you will play an important role in supporting our customer journey, helping homeowners receive the best possible service from the moment they move into their new home.
As part of the Customer Care team you will:
- Support customer throughout their homeowner journey
- Assist with sending welcome communications and ensuring customer have access to our customer portal and reporting systems
- Help manage customer requests and progress routine customer care tasks
- Communicate site wide updates to customers and provide individual updates to specific customers when required
- Support the scheduling and coordination of maintenance appointments
- Send customer information, guidance and support material to enhance the customer experience
- Work closely with our sales and customer experience team to keep information in our customer portal up to date
- Undertake initial fact finding, as required, when customers raise complaints to support the customer care coordinator dealing with the issue
What we’re looking for…….
We are looking for someone who is enthusiastic, eager to learn an passionate about delivering great customer service. You’ll be:
- Motivated and keen to learn
- Confident when talking to people
- Have good written and verbal skills
- Friendly and approachable
- A self starter, will look to help
- A team player
- Happy to work in a busy environment
What you’ll get………
We offer an opportunity to work in a growing business led by its values in a fast-paced environment.
- Fully funded apprenticeship qualification
- Enhanced holiday entitlement
- Supported hybrid working
- Mentoring from experienced professionals
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