A rare opportunity for a qualified Mechanical Engineer with Industry or non industry based Team Management or Leadership experience, to take on a Technical Services Team Manager role within a globally recognised, premium engineering solutions provider. This is a hands‑on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered.
The Role
You will lead the Technical Services function, ensuring the delivery of high‑quality, responsive and solution‑led technical support to customers, field sales teams and internal stakeholders across the UK and international network.
What We’re Looking For
- Degree in Mechanical Engineering (or equivalent level of technical qualification and aptitude) is a Must Have
- Proven Management or Team Leading experience either within a technical/engineering or non industry and non technical environment
- Strong understanding of mechanical systems and technical applications
- Experience managing technical enquiries, quotations or solution‑driven workflows
- Commercial awareness with the ability to identify opportunities from demand
- Highly organised with strong attention to detail
- Confident communicator, able to engage across technical and non‑technical audiences
Key Responsibilities
Leadership & Team Management
- Lead, develop and performance manage the Technical Services team
- Set clear priorities, workflows and service standards
- Build a collaborative, knowledge‑sharing culture across the function
Technical Oversight & Delivery
- Act as the escalation point for complex technical enquiries
- Oversee the triage and prioritisation of all incoming enquiries and quotation activity
- Ensure technical accuracy across solutions, specifications and applications
- Support technical evaluation to determine the correct solution pathway
- Own and optimise Technical Services workflows, processes and automations
- Drive improvements across enquiry management, technical response and delivery timelines
- Manage and maintain technical resources, documentation and knowledge libraries
- Ensure alignment with wider business strategy and operational goals
Commercial & Customer Impact
- Partner with sales and commercial teams to identify upsell and solution opportunities
- Support technical input into bids, projects and complex customer requirements
- Ensure a consistently high standard of customer experience and responsiveness
Cross‑Functional Collaboration
- Act as a key interface between technical services, engineering, sales and operations
- Support field sales, customer service teams and internal stakeholders
- Contribute to wider team activity, ensuring continuity during peak periods or resource gaps
Compliance & Technical Governance
- Support compliance‑related enquiries (e.g. material standards, regulatory requirements)
- Ensure adherence to quality, accuracy and engineering best practice
Why This Role?
- Opportunity to shape and lead a critical technical function
- Work within a premium, globally recognised engineering environment
- High‑impact role with real influence across operations and customer delivery
- Platform to progress into broader leadership or commercial roles
Location/Hours:
Fully onsite role at their beautiful premises in Hertfordshire – Core hours 08:45–17:00 (Mon–Thu), 08:45–16:00 (Fri), with flexitime options
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