Equans is looking for a CCTV Control Room Operator to join our team in National Operations Centre Stoke on Trent, Staffordshire ST4 1AY on a 12th month fixed term contract. This is a full time role working 42 hours per week. On offer is a salary of £29,455.58 per annum and benefits package.
Shift Pattern
24/7 shift pattern – 4 days 0700-1900, 4 off, 4 nights 1900-0700, 4 off
What will you deliver?
Perform a key role in all aspects of the National Operations Centre, managing site alarm activations, including CCTV verification and to facilitate appropriate escalation. When required, respond appropriately to requests through the Facilities Management Helpdesk and QSE Incident Reporting Hotline.
What can we offer you?
- Paid days annual leave (+ public holidays)
- Life Cover equivalent to X1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including Accessibility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Women Together (representing women in Equans), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
- Previous experience within a Control Room, Service Desk or other high call volume environment or experience of working within a customer focused environment.
- Maths and English GCSE Grade C and above
- An excellent working knowledge of IT. Must have experience with the Microsoft Office 365 package including MS Teams, Outlook, SharePoint, Excel & Word.
- Experience of contributing to incident management /command and control operations.
- Previous security or service desk experience and experience / training in fire safety and first aid.
- Previous CCTV & access control knowledge. An understanding of CCTV operations and equipment.
- Excellent communication skills, including high standards of written and spoken English. Ability to maintain accurate incident logs and gather evidential information
- SIA licensed for Public Space Surveillance (PSS CCTV operations) or willingness to be trained to achieve SIA licence requirements
For this role, you must have evidence of the right to work in the UK.
Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
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