Claims Customer Advisor

Responsibilities

• Serve as the initial contact for customers reporting motor incidents.
• Accurately log incident details into our system, ensuring all necessary information is captured.
• Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
• Provide clear and timely updates to customers throughout the claims process.
• Build and maintain strong working relationships with both colleagues and external partners.
• Maintain a high level of professionalism and customer service at all times.
• Adhere to company policies and procedures to ensure a smooth and efficient customer experience.

Qualifications

• Positive attitude, attention to detail, and drive to contribute to the team’s success.
• Excellent organisational and time‑management skills.
• Good communication skills, both verbal and written.
• Ability to prioritise and manage workload efficiently with a keen eye for detail.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowledge of Word and Excel.
• Previous customer service experience is preferred but not necessary.
• Right to work in the UK; visa sponsorship is not available.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working options, including part‑time, job share, and compressed hours.
• Automatic enrolment into the QBE pension plan with 10% employer contributions.
• Fully comprehensive private medical cover for you and your family.
• Family‑friendly policies: 26 weeks leave at full pay regardless of gender identity, sexual orientation or parental status.
• Short‑term remote work abroad: up to 20 days per year.
• Sustainable investing through the pension strategy to support net‑zero goals.
• Cycle‑to‑Work benefit up to £5,000 for bike and accessories.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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