Job Overview
Digital Services Business Manager
Location: Northern England & Scotland
Salary: £39,000 – £40,000 base salary plus bonus up to £15,000 + Company car & Exceptional Benefits.
Hours: Mon‑Fri, 37.5 hours per week.
Why Join Us?
Royal Canin is a global leader in pet health nutrition. We are passionate about making a better world for pets and rely on science-based, tailored nutrition at the heart of everything we do.
We are looking for a driven and dynamic Digital Services Business Manager to join our Pet Professional team and help transform the future of pet health.
Role Summary
This field‑based role covers a large and varied territory in Northern England and Scotland, including the Northeast, Yorkshire & the Humber, parts of the Northwest, the Central Belt, Borders, Highlands and Islands. You will spearhead the growth and adoption of our digital recommendation services within the veterinary community, recruiting clinics to our digital platforms and ensuring partners are engaged and proficient.
Key Responsibilities
- Identify and prospect new business opportunities to expand our digital footprint.
- Drive recruitment of veterinary clinics to our digital recommendation service and increase usage of digital platforms.
- Educate and train veterinary staff on the functionality and benefits of our digital systems to ensure continued engagement and success.
- Effectively manage a territory of up to 750 accounts, including independent and corporate veterinary clinics, hospitals, and charities.
- Collaborate closely with internal teams – Veterinary Business Managers, Marketing, and Key Accounts – to deliver a seamless customer experience and achieve business objectives.
- Represent Royal Canin at trade shows, seminars, and conferences as a brand ambassador.
- Gather and report on market intelligence, competitor activity and customer feedback, to help shape strategy.
Qualifications
- Currently based within Northern England or the Scottish Central Belt (e.g., Yorkshire, Northeast, Central Scotland).
- Proactive, results‑driven with a passion for digital technology and the veterinary industry.
- Professional qualification in IT, science or related field.
- Knowledge and experience working with digital systems.
- Strong planning, problem‑solving and customer‑focused mindset.
- Excellent presentation, communication and IT skills (proficient in Microsoft Word, Excel, PowerPoint).
- Driver’s license and a clean driving record.
- Desirable: Proven track record in sales or account management.
- In‑depth knowledge or direct experience of the veterinary industry.
Benefits
- Private healthcare.
- Equal parental leave.
- Generous pension – up to 9% contribution.
- Life assurance (4x salary).
- EV salary sacrifice scheme.
- Gym membership and wellbeing support.
- Annual leave starting at 24 days, rising to 32 days with service.
Events
Opportunity to engage with pet professionals and enthusiasts at 2‑3 key industry events per year (some weekend work involved).
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