HOTEL PORTER – Harrogate

About the Property

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. It is a leader in luxury hospitality, the first UK hotel to achieve Hospitality Assured World Class Status, and received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa and a cutting‑edge gym.

Key Responsibilities

• Ensure every guest receives an excellent and memorable welcome and stays at the hotel with outstanding service.
• Assist guests with luggage, ensuring it reaches the guest’s bedroom promptly and is stored securely.
• Plan and arrange local activities for guests, such as car‑culture, valet cleaning, and route planning.
• Exceed all guest needs on every occasion.
• Move furniture and set up rooms for events, maintaining five‑star standards.
• Keep the lobby and surrounding areas spotless, polish reflective surfaces, and ensure they are dust‑free.
• Maintain appearance, cleanliness, and safety standards established by management.
• Provide support in other areas of the hotel as required.
• Stay proactive during less demanding periods.

Qualifications & Skills

• Possess a polite etiquette and impeccable grooming standards.
• Hands‑on approach, always productive, and focused on improvement.
• Passionate about hospitality and detail‑oriented, driving high standards.
• Full driving licence required.
• Positive attitude, eagerness to learn, and strong teamwork.
• Ability to meet deadlines and work under pressure.
• Excellent communication skills, friendly, courteous, and helpful to guests and colleagues.

Benefits & Perks

• Monthly service charge (typical £3,400 annually).
• 21 days holiday, increasing to 33 days with length of service.
• Access to earnings before payday (Stream).
• Holiday buy/sell scheme.
• Free parking and complimentary meals when on duty.
• Discounted modern and spacious live‑in accommodation.
• Company events, award ceremonies, team events and incentives.
• Team appreciation and wellbeing activities (monthly awards, refreshments, team massages).
• Grants and discounts: 50% off food, 20% off beverages, 20% off spa and gift shop products.
• Hundreds of exclusive employee benefits and rewards targeted to the hospitality sector.
• Discounted hotel stays (Pride of Britain Hotels, 100% B&B for employees, 150% B&B for friends & family).
• Annual paid volunteering days and professional staff induction.
• Refer a Friend Scheme (salary bonus up to £1,000).
• 24/7 Employee Assistance Support line and online portal.

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