As the UK’s energy regulator, Ofgem works to protect consumers and ensure a safe, affordable and sustainable energy system. We are seeking an experienced Senior Compliance and Intelligence Analyst to join our Retail Compliance team, playing a pivotal role in identifying emerging compliance risks, assessing supplier performance and supporting evidence-based regulatory action.
This is a highly analytical role, ideal for someone with a strong background in intelligence development, compliance monitoring, risk assessment or consumer protection. You will lead the development of analytical products that combine qualitative intelligence, casework evidence and quantitative data to deliver clear insights, identify market and supplier trends, and influence compliance priorities. Working across Horizon Scanning, KPI development, thematic reviews and casework, you will transform complex and sometimes imperfect data into robust, decision‑ready intelligence that supports governance, risk management and consumer protection outcomes. You will design analytical frameworks, information requests and performance measures, undertake targeted research into emerging risks, and develop meaningful KPIs that demonstrate the impact of Retail Compliance activity.
The role requires excellent critical thinking skills, the ability to work confidently with large and varied datasets, and experience producing high-quality reports, insight packs and briefings for senior stakeholders. You will also work closely with colleagues across Ofgem, industry stakeholders and suppliers to gather evidence, test findings and enhance organisational understanding of consumer and market risks. We are looking for someone who can balance attention to detail with strategic insight, is comfortable working in fast‑paced and evolving environments, and has a passion for using intelligence and data to drive better outcomes for consumers. Strong analytical capability is essential, while experience with compliance intelligence, horizon scanning, KPI development, Excel, Power BI or other analytical and automation tools would be highly advantageous.
Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome – as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.
Key Responsibilities
Analytical
- Lead the development of analytical approaches to monitor, analyse and interpret compliance intelligence, casework evidence, supplier performance data and consumer harm indicators, combining qualitative and quantitative evidence to identify risks, themes and practical options for action.
- Design proportionate information requests and data templates that reflect likely supplier data structures and support consistent, comparable responses.
- Lead analytical input into Retail Compliance outputs, including Horizon Scanning reporting, thematic evidence packs, casework MI, KPI products and governance‑ready insight products.
- Develop and analyse KPIs and outcome measures to evidence the impact and effectiveness of Retail Compliance activity, including Horizon Scanning, thematic work and casework oversight.
- Manage the internal dissemination of compliance intelligence, supplier performance insight and consumer‑risk analysis for senior managers and colleagues across Retail Compliance and wider Ofgem.
- Undertake high‑quality research and proactively identify evidence to assess emerging compliance risks, supplier behaviours and consumer outcomes, including routine and targeted research to support Horizon Scanning, KPI development and thematic scoping.
- Work pragmatically with incomplete or imperfect data, using available tools and proportionate methods to produce timely, defensible and decision‑ready analysis.
- Proactively identify and test opportunities to use automation and AI‑enabled tools responsibly to improve Horizon Scanning, routine and targeted research, qualitative synthesis, RFI design, KPI development and governance‑ready reporting.
- Lead on written and visual deliverables, including insight packs, analytical reports, senior briefings, thematic findings, options papers and governance materials.
- Manage and coordinate analytical input into priority and unplanned requests, ensuring outputs are accurate, proportionate and delivered at pace.
- Engage with internal stakeholders, workstream leads, analytical specialists and policy colleagues to scope and agree the evidence needed to support compliance prioritisation, Horizon Scanning, Thematic Reviews, Casework and reliable KPI metrics to evidence the impact and effectiveness of Retail Compliance activities.
- Engage with suppliers and other industry stakeholders where needed to support evidence gathering, clarify data returns and test analytical findings, including helping to shape information requests that are realistic for supplier operational systems and data structures.
- Communicate actionable insights clearly to senior managers, compliance colleagues, workstream leads and governance forums, tailoring complex analysis for non‑specialist audiences.
- Engage with wider Ofgem teams, consumer bodies and government departments where relevant to develop a joined‑up understanding of consumer risk and supplier performance.
Person specification
- Solid expertise in leading analysis of regulatory, compliance, operational or consumer‑risk evidence, including the ability to combine qualitative intelligence with quantitative data to produce practical recommendations. Experience of compliance, consumer protection, Horizon Scanning, KPI development or intelligence‑led risk assessment would be particularly relevant. (LEAD CRITERIA)
- Ability to coordinate others and design efficient and robust analytical processes, including proportionate information requests, data‑quality checks, routine analysis of large datasets, and delivery of repeatable insight products.
- Excellent qualitative and quantitative analytical skills, critical thinking and an ability to work with uncertainty, imperfect data and limited tools to solve problems, formulate pragmatic options and present actionable information to inform decisions.
- Excellent oral and written communication and influencing skills, with an ability to build effective working relationships with internal and external stakeholders. Experienced in presenting complex evidence clearly for senior and non‑specialist audiences.
- Experience working collaboratively with a diverse range of colleagues, including workstream leads and analytical peers, and actively contributing to a culture of inclusion, quality assurance and capability building.
- Strong knowledge of the energy sector, including supplier obligations, consumer protection, compliance risk, retail market operations and customer outcomes, and/or experience of working with supplier operational data, billing systems, CRM platforms and other complex customer/account datasets to support effective information requests, data interpretation and supplier engagement.
- Strong Excel skills and confidence working with structured datasets are important. Familiarity with Power BI or similar reporting tools would be helpful. Experience with SQL, Python, R or other analytical / automation tools would be advantageous but is not essential. Interest in responsible use of AI to improve insight and efficiency.
Behaviours
We’ll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Delivering at Pace
- Communicating and Influencing
Technical skills
We’ll assess you against these technical skills during the selection process:
- You will be asked to deliver a presentation at interview stage. Details of the presentation will be included in the invitation to interview.
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