Duty Manager – Sugden Sports Centre, Manchester
GLL is currently recruiting a Duty Manager to join our team at Sugden Sports Centre in Manchester. If you have the skills and ambition to join us as a Duty Manager, there has never been a more exciting time to join us. This is more than a Duty Manager job, it’s a career. As a Duty Manager, you will be passionate about the leisure industry. A Duty Manager’s role is highly varied; you could be doing anything from unlocking the leisure centre and setting up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, Duty Managers ensure it’s all running as it should be – handling customer queries, managing your team, and ensuring the successful operation of the gym and other facilities. Your own development is just as important, as we will train you to sharpen your skills in this diverse role. Duty Managers are fast‑thinkers, calm under pressure, responsible, and natural with people from all walks of life; this is your chance to progress.
Key Responsibilities
- Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pool and operational service.
- Assist customers with the use of the facilities and activities and encourage maximum use of the Centre.
- Prepare areas and equipment for sessions as appropriate.
- Control day‑to‑day operations and service of the centre, ensuring that security, general cleanliness, customer supervision and equipment checks are maintained.
- Ensure all safety/operating procedures are in place.
- Maintain all “good housekeeping” systems and assist management to effect improvement plans for energy conservation and resource maximisation.
- Supervise all staff on shift, effectively and efficiently allocate work and carry out any other duties as required.
- Ensure all members of the team are effectively supervised and that all people‑management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc.).
Key Requirements
- A can‑do attitude.
- Proven ability to maintain a positive image and high service standards in a customer‑facing environment.
- Experience in day‑to‑day operations management, supervising staff, and ensuring safety and hygiene.
- Strong organisational skills and ability to handle multiple tasks in a fast‑paced setting.
- Excellent communication skills and the ability to engage customers and staff.
- Leadership ability; experience in recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc.
Employment Details
Full‑time position. Hours of work will be negotiated in line with the needs of the service; flexible working may be possible. Working from home is not possible.
Benefits
- Accredited Living Wage employer with industry‑leading rates of pay.
- Extensive Learning & Development support.
- Uniform will be supplied and must be worn.
- Access to a pension scheme.
- Health Assurance and access to counselling services.
- Tax‑efficient Ride to Work bicycle purchase scheme.
- Free annual eye tests.
- Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner.
- GLL Extras.
- Society benefits after probation, including the right to stand for the Society board and vote for board members, team‑building events, and exclusive benefits.
Additional Information
GLL is a staff‑owned, charitable social enterprise. You will be given the opportunity to join the Society and have a stake in your business. As a living wage employer, we value community impact and support your well‑being.
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