Customer Service Assistant – Glasgow

Overview

As a Customer Service Assistant, you will provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness and preparing food and drinks. You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar.

Key Responsibilities

• Manage reception bookings and daily front‑desk operations.
• Respond to customer enquiries promptly.
• Identify sales opportunities and promote services.
• Host and support events and activities.
• Maintain cleanliness and prepare food and drinks.
• Assist with laser arena, escape room, karaoke rooms, and bar services.

Qualifications & Attributes

• Efficient, proactive and friendly in customer interactions.
• Excellent communication skills.
• Strong attention to detail and organisational abilities.
• Ability to work in a fast‑paced environment and remain flexible, including evenings and weekends.
• Approachable, helpful and a strong team player.
• Positive attitude and confidence.

Benefits

• Free food when working 6+ hours.
• Enhanced maternity, paternity and adoption leave.
• Medicash employee assistance programme (counselling).
• Life assurance (2× annual salary).
• Long‑service awards.
• Employee referral programme and on‑the‑spot rewards.
• Career development opportunities.

Company Profile

Tenpin Ltd (part of Ten Entertainment Group) operates 40 entertainment centres across the UK.

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