Development and Skills Coordinator

Responsibilities

Companions

• Assist the Community Manager with administration of the companion referral process.
• Manage a caseload of up to 22 companions to reach their potential through both practical and emotional support, acknowledging that they may be struggling with addictions, mental health, and wider health and wellbeing issues.
• Tailor plans to meet individual needs – setting goals, assigning actions and taking a holistic view of each person and their aspirations.
• Facilitate and encourage in‑house and external training and development for companions.
• Guide induction and exit processes for companions to ensure they understand the core principles of Emmaus and are prepared to move onto long‑term, sustainable accommodation.
• Support companions in making and attending appointments (e.g. health, legal, housing, training, benefit‑related).
• Assist with incident response, including risk situations such as anti‑social behaviour or mental health concerns.
• Liaise with external providers to obtain specialist advice and guidance where needed.

Operational

• Use Inform (CRM) to maintain accurate records in line with internal policy and GDPR principles.
• Assist in the effective running of the community.
• In the absence of the Community Manager, provide companion updates at weekly staff meetings.
• Ensure activities meet and integrate with organisational requirements for quality management, health and safety, legislation, best practice standards, policies and general duty of care and professional boundaries.

Staff and Volunteers

• Be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including assistance in business operations, holiday/sickness cover, on‑call duties and participation in team meetings, 1:1s and appraisals.
• Assist with the effective implementation and ongoing compliance with Emmaus Bolton’s policies and procedures.

General Requirements

• Act as a representative of Emmaus Bolton and maintain a positive community reputation.
• Act in accordance with Emmaus Bolton’s ethos on reuse and environmental policy.
• Adopt a flexible approach to occasionally undertake tasks requested by the management team.
• Be willing to work flexible hours when needed.

Qualifications

• Recent proven experience supporting vulnerable adults with varying complex needs, including drug or alcohol addiction and mental health issues, to achieve their goals using a person‑centred approach.
• Ability to deliver effective support sessions and deal effectively with challenging behaviours.
• Knowledge of legislation and best practice standards relating to homelessness, housing and social inclusion and their application within the charity sector.
• Experience of building strong inter‑agency relationships.

Essential Skills and Knowledge

• Excellent communication skills, including written, verbal and listening skills.
• Willingness to work flexibly within a team environment.
• Conflict resolution and de‑escalation knowledge, skills and competence.
• Experience in counselling, support work, social work, healthcare or mental health.
• Evidence of continuing professional development, e.g. drug and alcohol awareness, safeguarding, health and safety, first aid, managing challenging behaviour.
• Information technology skills, including Word, Excel, e‑mail and website use.

Personal Attributes

• Proven experience of effective team working.
• Commitment to attending training and progressing personal development opportunities.
• Experience of maintaining professional boundaries and confidentiality.
• Ability to identify and manage own priorities and conflicting schedule demands.
• Flexible and adaptable to meet the ongoing needs of the community and business.
• Enthusiastic, with the ability to recognise, respond and adapt to change.
• Strong emotional resilience and ability to identify when external support is needed for self and others.

Terms of Employment

Development and skills officer Salary: £26,500-28,000. Hours of Work: 37 hours per week. Work pattern: Normal – Monday to Friday. Holidays: 25 days per year (+ bank holidays). Training & Development: A full induction and training in all relevant areas. An Enhanced DBS check will be required. Employee Benefits: Pension, onsite free parking, cycle to work scheme.

#J-18808-Ljbffr…