Support/Product Analyst

Salary: £45,000 – 50,000 per year

Requirements

• Proven experience in Business Analysis, Product Ownership, or Systems Analysis.
• Strong understanding of software development lifecycles, with Agile/Kanban preferred.
• Experience translating business requirements into technical documentation.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to translate between business and technical audiences.
• Ability to analyse complex issues and identify root causes.
• Experience working with ERP, finance systems, or business software requirements.
• Curious and analytical mindset.
• Customer-focused approach to problem solving.
• Structured and detail-oriented.
• Comfortable working across technical and business teams.
• Ability to prioritise competing demands in a fast-moving environment.

Responsibilities

• We work with the CPO to understand business and user requirements and translate them into structured system specifications.
• We document process flows, system behaviour, data models, and integration points to support development teams understanding of proposed changes.
• We produce clear, concise, and version-controlled documentation, including user stories, acceptance criteria, process flows, and wireframes.
• We identify dependencies, risks, and technical considerations early in the delivery process.
• We act as a second-line escalation point for complex customer queries that require product knowledge or investigation.
• We translate support trends into product improvements or enhancements.
• We ensure customer feedback and operational pain points are incorporated into the product backlog and prioritisation discussions.
• We help maintain strong product knowledge within the support function.
• We liaise with developers to clarify requirements and support solution validation during development.
• We ensure enhancements are delivered in line with scope, schedule, and product intent.
• We provide structured feedback to the CPO and CTO on product performance, support trends, and delivery outcomes.
• We champion continuous improvement in documentation, support processes, and release practices.

Technologies

• CTO
• ERP
• Support
• Kanban

More

We are hiring for a Support/Product Analyst to join our team in London on a hybrid basis, with three days a week in the office. This role offers a salary of £45-50k plus benefits. Sponsorship is not available. We are looking for someone who can bridge product, support, and technical teams to improve our product delivery and customer experience.

last updated 27 week of 2026

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