B2B & D2C Customer Service Executive (Customs & International Trade)

At Petbuddy Group, we pride ourselves on a diverse portfolio of super-premium pet food brands that prioritise the health and well‑being of pets worldwide. Each of our brands is committed to delivering exceptional quality, natural ingredients, and innovative solutions that cater to the unique needs of pets and their owners.

Key Responsibilities

• Process and track orders from receipt to delivery (order creation on the system, invoicing, issuing despatch notes)
• Prepare and check customs and export documentation (invoices, HS codes, Incoterms, VAT / duties, Export Health Certification)
• Liaise with freight forwarders, couriers and 3PLs
• Resolve delivery, customs, and service issues efficiently
• Manage customer enquiries across business accounts
• Establish a strong customer relationship whilst providing frequent updates on sales orders and stock status

Requirements

• Experience in B2B and D2C customer service
• Hands on import / export and customs procedures experience
• Strong communication and organisational skills
• Confident using CRM / ERP systems, delivery booking platforms and Excel
• International customs or post-Brexit trade experience
• Understanding of the pet food industry
• Knowledge of managing supermarket accounts
• Hybrid working model offering flexibility between home and office
• Central London office location with excellent transport links
• Opportunity to work for an international organisation
• Learning and development opportunities, including training and certifications
• Inclusive and collaborative working culture

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