About a Career With Elis
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
ICS
- Chepstow
- Full-time
- Permanent
Industrial & Commercial Services (ICS) division
We specialise in innovative, circular solutions—supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers’ operational efficiency.
Your Mission at Elis
We’re looking for a Customer Relationship Assistant to join our IC S team at our Wakefield site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.
This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.
Key Responsibilities
- Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
- Manage all direct communications (email, phone) from key customers efficiently and professionally.
- Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
- Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
- Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions.
- Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
- Analyse lost business and complaint data to identify service trends and improvement areas.
- Provide accurate financial reporting and contribute to business reviews with General Managers.
- Offer training, coaching and subject matter support to colleagues when required.
- Work collaboratively on projects that drive service and process improvements across the IC S division.
What will make you stand out?
- Clear career progression within a multinational organisation
- 29 days holiday (including bank holidays)
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
What’s on offer?
- 29 Days Holiday
- Employee Assistance Programme
- Clear career progression within a multinational organisation
- 29 days holiday (including bank holidays)
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
Interested?
Then apply online! Your contact person:
Anna NuddsICS – HR Business PartnerTel: anna.nudds@elis.com
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