Customer Service Officer

Salary: GBP28000 – GBP30000 per annum + 25 Days + Banks

Customer Service Officer

Location: Bristol

Work Schedule: Monday‑Friday Days Early Finish Friday

Our client is a leading industrial manufacturing company, with a reputation for product quality which is second to none and industry leading standards. They are looking for a charismatic, driven and hands‑on Customer Service Officer to liaise with customers and provide and process information in response to enquiries, concerns and requests about products and services in a timely manner.

Responsibilities

• Manage key customer accounts, ensuring satisfaction, timely communication, and order accuracy.
• Act as the primary liaison between customers and internal teams (production, purchasing, quality, and finance).
• Monitor and report on order status, performance against budget, and customer trends.
• Ensure all orders meet ISO 9001 standards and company contract review procedures.
• Handle daily tasks including stock level monitoring, sales reporting, and enforcing minimum order quantities.
• Lead and document customer visits, ensuring clear follow‑up and action plans.
• Maintain office professionalism, including response times, order handling standards, and customer service.
• Provide regular performance updates to the Operations Director, including KPIs and variance reporting.
• Support proactive sales efforts through outbound calls, lead follow‑up, and stock sale targeting.

Qualifications

• Proven experience managing multiple customer accounts with attention to service quality and accuracy.
• Strong coordination with cross‑functional departments to fulfill customer requirements and resolve issues.
• Knowledge and application of ISO 9001 quality procedures in sales operations.
• Skilled in reporting key metrics such as order performance (OTIF), sales variances, and customer activity.
• Ability to enforce operational standards including order thresholds, carriage control, and stock initiatives.
• Demonstrated ability to support and maintain structured office environments, ensuring policy compliance and effective team operations.

Code: INDENM

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