Service Operations Leader ITIL ITSM & Cyber

National Physical Laboratory (NPL) in the UK seeks a senior engineering/IT leader to define operational requirements and lead a cross-disciplinary team across science, IT, networks, and cyber. You will establish the Service Management Centre, ensuring KPIs and SLAs are met, while implementing ITIL/ITSM processes and managing risk in a high-stakes environment.

Desirable: telecoms/IT engineering service operations background, knowledge of timing/frequency systems, and familiarity with ITIL

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