TSB | Customer Service Consultant | Grade B | Branch Banking | Cumbernauld |12 Month FTC

Country: United Kingdom

Money Confidence Expert (Digital)

Location: Cumbernauld Branch

In this role, you’ll play a key part in helping customers feel confident, capable and in control of their finances. You’ll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.

Key Responsibilities

• Support customers across face‑to‑face, telephone and video channels to meet their banking needs
• Help customers build confidence in using digital banking services, including mobile and online platforms
• Understand customer needs and proactively identify the most suitable products and services
• Resolve customer queries efficiently and provide clear, practical solutions
• Build strong, lasting relationships through personalised service and regular engagement
• Encourage digital self‑service adoption using customer devices and in‑branch technology
• Collaborate with colleagues to deliver a consistent and high‑quality customer experience
• Identify opportunities to improve how we support customers and enhance service delivery

Qualifications and Experience

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Benefits

• Base salary of £24,700 from day one
• Variable Pay Award (5%/£1,235 on target) based on company performance
• Extra 9% of your salary (£2,223) to take as cash or flexible benefits
• Company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare
• Opportunities to grow your career within a global organisation

Inclusion and Equality

TSB is a Disability Confident Leader and welcomes applicants from diverse backgrounds. If you meet the minimum criteria and bring curiosity and openness, we’ll consider you.

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