Customer Care (Dining Area) – Full time, must be over 18 and fully flexible – Corstorphine, Edi[…]

Overview

McDonald’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Responsibilities

• Be the face of the restaurant by dealing with customers and ensuring everything runs smoothly in the customer areas.
• Make children feel welcome, hand out balloons, organise special events, and look after customers’ specific needs.
• Maintain high standards of cleanliness in the dining area and toilets and help create a warm and welcoming atmosphere.
• Establish and maintain positive communication with customers at all times and keep the manager informed about customer satisfaction.
• Work in a fast-moving, high-energy environment with a genuine smile and ability to connect with customers to make them feel valued.
• Demonstrate friendly, welcoming, courteous, and helpful behavior and work effectively as part of a team.
• Use effective communication skills, including attentive listening, face-to-face verbal communication, and eye contact, to support customer service goals.
• Maintain high energy levels while working efficiently and productively.

Qualifications & Expectations

• Strong communication and interpersonal skills; ability to connect with customers and contribute to a positive dining experience.
• Ability to remain energetic, attentive, and productive in a fast-paced environment.
• Team player with a collaborative approach and a focus on customer care.

Benefits

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands
• And additional benefits

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