The role is expected to provide technical expertise and guidance within the team environment on a daily basis, ensuring workflow and customer expectations are managed at all times.
Responsibilities
- Supporting the managed services team in the advanced troubleshooting of incidents within customer environments.
- Acting as a technical resource for major incidents relating to Unix/Linux technologies.
- Managing incidents and problems appropriately within agreed service levels.
- Performing technical root‑cause analysis on reoccurring or major incidents.
- Assisting engagements with projects to ensure the delivery of technical solutions aligns with customer requirements.
- Ensuring technical documentation is completed and updated to professional standards.
- Identifying technical problems and potential service improvements across customer environments.
- Logging calls with third‑party vendors, managing to resolution, or escalating when necessary.
- Ensuring correct configuration of all technical components and supported technologies within the technical tower.
- Contributing to delivering technical excellence across the wider infrastructure team.
- Identifying, contributing, and working towards the technical and service goals defined by managed service leadership.
Qualifications
- Hands‑on experience and detailed technical knowledge of supporting Unix/Linux operating system technologies in a technical support role.
- Demonstrable experience administering RHEL (all versions), HP‑UX (including agile hardware addressing), SLES Linux, Solaris (all versions), CentOS (all versions), Ubuntu and Debian.
- Experience with LDAP/BIND/Ignite administration.
- Understanding of network services, storage, virtualisation, identity and access management in a Unix environment.
- Ability to create and develop shell scripts.
- Knowledge of and experience deploying and managing security and system patching with tools such as RedHat Satellite.
- Experience supporting middleware or applications running in a Unix environment is beneficial.
- Ability to troubleshoot complex, technical, multi‑site, and multi‑disciplinary problems and incidents.
- Excellent written and oral communication skills with strong presentation abilities.
- Proficiency in using a Service Desk tool to manage incidents, changes and problems tickets and to conduct reporting activities.
- Ability to work under pressure and meet tight deadlines.
- Ability to manage conflict and challenges within a working environment.
- ITIL qualification.
- Professional IT certifications related to Unix or Linux platforms.
Benefits
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures continuous growth and development opportunities for our people. Flexible work options are also available.
Equal Opportunity
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which affect their ability to do normal daily activities, ensuring barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.
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