Customer Service Reception Apprentice

Preston, England, United Kingdom | Full-time

About the Role

As a Customer Service Reception Apprentice, you’ll be the welcoming face of our business, playing a key role in delivering exceptional front‑of‑house service. This is a fantastic opportunity to gain hands‑on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification.

What You’ll Be Doing

• Greeting visitors and managing reception duties with professionalism and warmth
• Handling incoming calls and directing enquiries to the appropriate departments
• Supporting administrative tasks including mail handling, organisation of meeting rooms, and office supplies
• Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries
• Maintaining a tidy and welcoming reception area
• Learning about customer service best practices and office operations

What You’ll Gain

• Structured apprenticeship programme with on‑the‑job training and a recognised qualification in Customer Service
• Development of communication, organisational, problem‑solving and administrative skills
• Supportive team environment with a dedicated mentor and line manager
• Exposure to a professional office environment and business operations
• Integral member of a supportive and welcoming team who will be there every step of the way

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