Project Worker – Complex Needs

The successful candidate will be required to work 37.5 hours per week, working across Monday – Sunday on a rota basis, covering early (8AM – 4PM) and late (2PM – 10PM) shifts. Temporary cover is required for approximately 2 months.

• Hold a caseload of 6 key clients and conduct key working sessions resulting in short-term support plans
• Complete comprehensive risk and needs assessments
• Build strong relationships with individuals and professionals to ensure tailored, wraparound support
• Provide 1:1, group, and community support, including advocacy, life skills development, and confidence‑building work
• Respond with compassion to the challenges of complex needs within a psychologically informed environment
• Respond to referrals promptly, using assessments as a foundation for building trust and showing a consistent support approach
• Enable people to move through services smoothly, removing barriers where possible
• Support clients to reconnect to their local authority areas, resettle into longer‑term accommodation, or access other relevant services
• Apply specialist knowledge (e.g. around substance use or mental health) to risk assessments and safety planning
• Build positive working relationships with external partners and internal teams to support coordinated care
• Assist residents in claiming and maintaining benefits and managing rent responsibilities
• Carry out room checks and health & safety tasks with sensitivity, respecting personal space and experiences
• Monitor rent accounts with the housing team, following up on discrepancies
• Use trauma‑informed approaches during housing management activities

Please note: this role involves lone working.

To apply for this role

• Experience working with homelessness
• Experience helping people to identify personal goals and supporting them through a process of change
• Experience managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations
• Experience working in partnership with a range of individuals/agencies to coordinate activities and achieve positive outcomes
• Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience
• Understanding of professional boundaries and their importance when delivering trauma-informed support
• A non‑judgemental approach to working with multi‑disadvantaged / complex‑needs clients and to promote a strengths‑based approach
• Familiarity with IT applications and basic keyboard skills and the ability to maintain accurate records and manage own administrative tasks

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