Customer Service Agent Northamptonshire Temp for 6 Months
Are you a Customer Service Agent seeking a new role? Our client, based in Northamptonshire, is looking for a candidate to join their team!DutiesTo act as the first point of contact for all day-to-day queries from the pubs, answering all incoming calls in line with customer agreed KPI’s• Log information on calls received and maintain detailed and accurate records• Investigate all queries received and respond within agreed SLA’s• Liaising with internal departments to ensure that all issues impacting on service are communicated in a timely fashion• Responding to all driver queries around service delivery• Processing orders where required, ensuring a high level of attention to detail is maintained• Management and escalation of complaints• Auditing of helpdesk systems to ensure accuracy of data is maintained• Ensuring full audit compliance to CMI guidelines within the Customer Service functionWhat you need• You will have good listening skills and be able to identify and react to how customers are feeling in a positive manner.• Good problem-solving skills• Ability to work to targets but ensure customer experience is your primary focus• Able to manage your time wisely to meet call handle time and work to targets• Ability to multitask and use various systems whilst engaging with customers over the phone
• Fully flexible to work 37.5 hrs per week between 8am and 4pm Monday to Sunday (working 5 days out of 7)£13ph
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4788123…