Hybrid Service Desk Lead — ITIL & ISO20000 Ready

NEC Software Solutions (India) is seeking a Service Desk Team Leader to oversee service desk and incident management for its 24×7 team. The role involves leading a team, ensuring performance metrics are met, and collaborating across locations including Hartlepool and Chippenham.

The ideal candidate will have strong incident management experience and excellent communication skills, alongside the ITIL 4 Foundation qualification. This position offers flexibility in a hybrid work environment and various employee benefits.

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