Description
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. Itu2019s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, youu2019ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.
Key job responsibilities
– Manage and develop a team of Area Managers
– Lead operational teams on night shift, deal with issues, and positively impact site performance
– Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
– Work closely with other support teams, including HR, Finance, Health and Safety, and Security
– Design and deliver initiatives across the sites to improve operational performance
A day in the life
Youu2019ll lead night shift at one of our operational sites. Youu2019ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means youu2019ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. Youu2019ll be a source of leadership and support your team to be the best managers they can be.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, weu2019re always looking for ways to offer a bigger, better product range u2013 delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed weu2019re known for. Weu2019re based in Fulfilment Centres, which are at the heart of Amazonu2019s fast-paced Operations network. Our centres are sometimes referred to as the u2018First Mileu2019 because itu2019s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
Basic Qualifications
– Bachelor’s degree or equivalent, or experience in people management
– Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
– Experience using data to influence business decisions
– Experience in English-language communication skills, both written and verbal
Preferred Qualifications
– Bachelor’s degree, or a Master’s degree and experience working for Amazon or any Amazon subsidiary or affiliate
– Knowledge of Lean, Six Sigma and Kaizen techniques
– Experience in warehouse operations and logistics or equivalent
– Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner….