General Manager – Liverpool

We are looking for an experienced Hotel General Manager to lead, inspire and motivate our high performing team to continually deliver exceptional customer service and commercial results. As our Hotel General Manager, you will be the driving force behind our success. Leading and inspiring your team to deliver exceptional service and exceed guest expectations. Driving growth and profitability through multiple revenue streams and cultivate a positive and inclusive work environment that fosters teamwork and personal growth at all levels. This role will be hands on leading and managing the team from the front.

Responsibilities

• Lead and inspire the hotel team to deliver exceptional customer service and exceed guest expectations.
• Drive growth and profitability through multiple revenue streams.
• Cultivate a positive and inclusive work environment that fosters teamwork and personal growth at all levels.
• Oversee daily hotel operations and ensure high standards of service and quality.
• Implement effective training and development programs for staff.

Qualifications

• Proven experience as a Hotel General Manager within a branded hotel or similar leadership role in the hospitality industry.
• Strong leadership skills with a track record of motivating and developing teams.
• Excellent communication, interpersonal, and problem-solving abilities.
• In-depth understanding of hotel operations, revenue management, and guest satisfaction.
• A passion for hospitality and a relentless commitment to excellence.

Benefits

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay-day treats, with our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family.
• Healthcare Cash Plan options, from just £5 per month.
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team-member service awards to celebrate your achievements.
• Competitive rates of pay.
• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, rooms starting from just £30 (Bed & Breakfast).
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes thru our Cycle-to-Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

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