Customer Success Manager – UK Market- 12 month contract

What You’ll Do

• Lead smooth, value‑driven onboarding experiences that ensure quick customer adoption.
• Build and nurture trusted relationships, acting as a strategic advisor to key stakeholders.
• Proactively manage your portfolio—identifying risks early and driving retention and renewals.
• Spot cross‑sell and upsell opportunities to expand customer value.
• Collaborate with Product, Sales, and Support to deliver seamless customer experiences.
• Champion customer satisfaction, representing their voice to drive continuous improvement.

What We’re Looking For

• Proven experience in Customer Success, Account Management, or Retention, ideally in a SaaS or tech environment.
• Strong relationship‑building and communication skills, acting as a consultative advisor to your client portfolio.
• Demonstrated ability to identify opportunities, mitigate churn risks, and drive value at every stage of the customer lifecycle.
• Experience working cross‑functionally with Sales, Product, and Support to deliver unified outcomes.
• A self‑starter who takes ownership, prioritises effectively, and thrives in a dynamic, fast‑growing environment.

Why Join ABAX?

• A high‑impact role in a leading telematics and IoT company, shaping the future of smart mobility.
• A collaborative, international environment where ideas turn into action.
• Continuous learning opportunities and a chance to work with cutting‑edge technology.
• Competitive compensation and benefits in a fast‑moving scale‑up culture.

Equal Opportunities

At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.

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