About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company‑owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land’s End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food‑to‑go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We take pride in serving our communities and strive to provide an efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.
About Albany Road, Falmouth
Albany Road in Falmouth, Cornwall, is a picturesque street known for its charming, terraced houses, many with stunning harbour views. The mix of historical and modern architecture adds to its appeal, and the well‑maintained gardens create a serene environment. Close to local amenities and the waterfront, Albany Road offers a perfect blend of convenience and coastal charm.
The Customer Service Assistant Role
This is not just a job in a shop; it’s a retail career with training, learning and apprenticeship opportunities that are endless.
Responsibilities
- Warm Welcomes: greet customers with a smile, provide excellent service, and go the extra mile for our community.
- Store Standards: play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: use your product knowledge, stay updated with promotions, and create eye‑catching displays to delight customers.
- Transaction Accuracy: maintain attention to detail so all sales transactions are processed accurately and efficiently, including cash‑up tills, and ensure company monies are secure at all times.
- Stock Management: take ownership of receiving, replenishing, and displaying stock.
- Cleanliness: maintain a clean and tidy store environment at all times.
- Legal Compliance and Food Quality: receive full training to ensure product quality and compliance with labelling and allergen regulations.
- Age‑Related Sales: ensure personal compliance with Age‑Related Sales regulations and Think 25 guidance.
- Health and Safety: understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
What can you expect from a career with us?
- 10% Discount on all in‑store purchases – because you deserve to save while you shop.
- Time to Recharge: 5.6 weeks per year, calculated on a pro‑rated basis, ensuring you have time to relax and unwind.
- Employee Assistance Programme: access to Grocery Aid for support with any challenges you might face.
- Company Pension Scheme: available after just 3 months of service, helping you plan for a secure future.
- Career Progression Opportunities: from apprenticeships to tailored learning journeys, we are committed to helping our store colleagues grow and potentially become Store Managers over time.
Applications
Why wouldn’t you want to start or continue your career with us? If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team, apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!
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