Global Head of Knowledge Management & AI-Driven Content

International SOS seeks a strategic leader to build and mentor a global knowledge management team, responsible for content authoring and governance. The role involves developing standards and processes to optimize knowledge management for complex contact center environments.

The ideal candidate will possess deep experience with NICE systems, a strong analytical mindset, and a proven track record in digital transformations. This position is crucial for enhancing agent and customer experiences through effective knowledge deployment.

#J-18808-Ljbffr…