Service Desk IT Support

Salary: £32,500 – 35,100 per year

Requirements

• We require proven experience in an End User Support or Desktop Support role.
• We require strong knowledge of Windows 11.
• We require solid experience supporting Microsoft 365.
• We require excellent troubleshooting and problem-solving skills.
• We require strong communication and stakeholder engagement abilities.
• We require the ability to work independently in an onsite environment.
• We require a flexible and proactive approach to supporting wider IT operations and projects.
• We prefer candidates who are based in Cambridge.
• We prefer immediate or short notice availability.

Responsibilities

• We provide onsite end user support across desktop, laptop, and mobile environments.
• We troubleshoot hardware, software, and connectivity issues.
• We support and administer Windows 11 environments.
• We provide support for Microsoft 365 applications and services.
• We manage user accounts, access requests, and device setups.
• We assist with onboarding and offboarding activities.
• We work closely with the IT Manager on day-to-day IT projects and improvements.
• We maintain excellent customer service and communication with end users.

Technologies

• Hardware
• Support
• Microsoft 365
• Mobile
• Windows
• Office 365

More

We are partnering with a leading technology organisation to recruit an experienced End User Support Contractor for a short-term onsite engagement. This is a 3-month rolling contract outside IR35 with a competitive daily rate, and the role is fully onsite in Cambridge. We offer the opportunity to work in a fast-paced tech environment alongside our IT Manager, supporting day-to-day operations as well as ongoing IT projects and improvements. This is an excellent opportunity for a hands‑on IT support professional who enjoys delivering high‑quality end user support and contributing to a dynamic team.

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