Service Desk Manager: Lead & Elevate SLAs, Customer Care

Hamilton Barnes is seeking an experienced Service Desk Manager in London. This operational leadership role involves leading a busy customer-facing Service Desk, managing ticket flow, and ensuring SLA performance. You will coach and develop Service Desk engineers and improve processes.

The ideal candidate brings strong people management skills and is confident in customer communication. The position offers a salary between £55,000 and £65,000, with opportunities to influence service operations.

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