Project Support Officer – Overview
The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Our Project Support Officer will support the delivery of an organisational change programme. If you are someone who loves taking on new challenges, bringing structure to complex projects and assuring appropriate governance through change then this could be the role for you!
You would join a dynamic and enthusiastic team who are committed to transformation and change, and the role will work across multiple diverse functions. You will be supporting a real culture shift towards the exploitation of technology and automation. It’s an exciting time to join the NHSCFA with opportunities to shape its new structure and look at the way we deliver our services from the ground up. If you are enthusiastic, driven and passionate about enabling change then we’d love to hear from you!
Interviews will be held in person at one of our offices w/c 18thMay 2026.
Responsibilities
- Interpreting complex facts and analysing, and being accountable for producing reports and options for consideration by senior leaders and stakeholders.
- Visually showing the process and impact of proposed change, including any areas that may be contentious or sensitive.
- Demonstrating the impact of proposed interventions as a result of activity undertaken.
- Leading highly complex analyses requiring accuracy, attention to detail and frequent, prolonged periods of concentration.
- Communicating performance and project matters accurately using a wide range of engagement tools to influence improvements nationally and meet strategic aims and objectives.
- Addressing areas requiring business improvement or specific business analysis, planning interdependent interventions and facilitating fact‑finding workshops using developed intrapersonal and communications skills to explore business improvement opportunities.
- Using persuasion, negotiation and training to gain the required insight to support and develop solutions, decision‑making and recommendation development that will lead to business change and transformation.
- Supporting and developing reporting of NHSCFA’s performance cycle using VERTO that contributes to the strategic and financial targets.
- Establishing deadlines and providing on‑going communication of progress, risks and solutions following detailed research and development to keep relevant workstreams on track.
- Providing reports and documentation suitable for managers and senior managers throughout the organisation, including external organisations that may contain sensitive or highly contentious information.
- Delivering appropriate training and development across the organisation in relation to the implementation of solutions and process challenge where required.
- Training and supporting project officers as required to meet the strategic aims and objectives of the business.
- Reporting via the project management system VERTO and governance arrangements.
- Actively contributing to the development of others to create a community that challenges inefficient process or practices.
- Working on own initiative to develop options in implementing policy changes and proposing changes nationally.
- Managing and supporting project officers to achieve their aims, objectives and contributions to the organisation and stakeholder requirements.
Contact
Potential applicants can contact Nicola Burton, Associate Director – Technology, Transformation & Corporate Support, nicola.burton@nhscfa.gov.uk for an informal chat if you have any questions regarding the role.
NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. We encourage applications from individuals interested in a secondment opportunity. If you are applying on this basis, please ensure you have obtained agreement in principle from your current employer.
We have offices in Coventry, Newcastle and London and offer flexible, hybrid, and home‑based working. Working in the London area will attract High‑Cost Area Supplement. The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship. To comply with the HM Government Functional Standard GovS 007, and specifically the Personnel Security Standards, individuals employed by NHS Counter Fraud Authority will be required to undergo Baseline Personnel Security Standards checks.
This advert closes on Thursday 7 May 2026.
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