Job Description
Salary range: Grade 6 £35,520 – £36,585 p.a. plus fantastic benefits
Contract: Permanent
Hours of work: 36 hours per week
Location: Croydon
You will work as part of a 24/7 shift rota in the CCTV Control Room.
Responsibilities
- Monitoring screens for the prevention and detection of crime
- Supporting the police via police radio communication
- Supporting Council staff and businesses through radio systems and responding to out‑of‑hours emergency calls on behalf of the Council
- Providing proactive on‑street surveillance using control room technology to prevent crime, disorder, and anti‑social behaviour in the Borough
- Communicating tasking requests to frontline officers and out‑of‑hours services
- Recording all calls and taskings on CRM
- Assisting in reviewing CCTV digital material, issuing copies and statements for court, and acting as a Disclosure Officer
- Managing difficult calls and sensitive situations with good communication and customer service skills
Shift rota
The team works on a rolling pattern covering 365 days, including early, late, and night shifts, as well as weekends and bank holidays.
Requirements
Applicants may be required to undergo a DBS check if the role requires one.
Equal Opportunities Statement
Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, the Council will consider applications from candidates seeking flexible working arrangements and supports hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, the Council guarantees to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
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