Director of Operations & Customer Experience

Company: Ffern
Apply for the Director of Operations & Customer Experience
Location: Greater London
Job Description:

A leading fragrance house in Greater London is seeking an Operations Director to enhance its manufacturing and logistics operations, as well as the Customer Service function. The successful candidate will own the operational processes from purchasing to fulfilment and lead a high-performing team. Ideal candidates will have over 8 years of hands-on experience in consumer businesses, particularly in DTC/e-commerce, and possess strong analytical skills. This role offers a unique opportunity to shape a best-in-class operations function in a luxury business.#J-18808-Ljbffr…

Posted: March 10th, 2026