Hotel Night Supervisor

Location: Gerrard Cross, Buckinghamshire

Type of contract: Permanent

Workplace description: Dating back to 1688, the hotel has undergone significant improvements while still reflecting its long established heritage. The interior is a mix of contemporary & traditional, offering a venue for any occasion; from a relaxing break, lavish wedding or business conference. Overlooking the picturesque Village Common at Gerrards Cross, the hotel offers a warm welcome to guests as it has done for over 300 years.

Responsibilities

• Providing excellent customer service experience with a smile to all guests on arrival and departure.
• Covering Reception and assisting the Night Manager in the night auditing process.
• Maintaining the safety & security of the building and all persons on site by being alert at all times.
• Assisting with guest enquiries and resolving general complaints.
• Being fully conversant with hotel products and services & assisting where required.
• Covering for the Night Porter on their nights off.
• Assisting with the service of food and beverages to the bedrooms overnight.

Qualifications

• One year experience in a similar role in hospitality.
• Knowledge of Opera PMS.
• Excellent customer care skills.
• Excellent command of the English language both written and oral.
• Ability to work on your own initiative.
• Ability to remain calm and cope well under pressure.
• A passion for hospitality and service with a smile.
• Flexibility to work any of seven nights on a rota basis as required.

Benefits

• Accommodation provided: Yes.
• Charge for accommodation: 215 GBP per month.

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