Parking Support Officer

£15.00 per hour, 39-hour contract.

Parking Support Officer

Working hours – shifts will be any 5 from 7 between the hours of 04:30-23:00.

Summary of role & main responsibilities

• Carry out validation checks of parking permits in line with the expected levels set out by the SZC Parking Manager
• Champion behavioural safety, challenging at‑risk behaviours and promoting positive safety conversations
• Monitor vehicle compliance with car park rules, permits, and parking guidelines
• Monitor the occurrence of fly parking in surrounding towns and villages by completing daily patrols and escalating any issues
• Carry out vehicle counts and daily patrols
• Complete incident reporting and follow correct procedures accurately and on time
• Build positive relationships with local residents and community stakeholders
• Deliver outstanding customer service and act as a professional point of contact for colleagues and customers
• Communicate operational issues, road incidents, closures, and service disruptions to the Operations Team

Skills & experience

Essential:

• Customer Service background
• A flexible approach to working hours as we are a 24/7 business
• Ability to use IT such as laptop/phone/MS Office

Desirable:

• Parking experience
• Conflict Management

Qualifications & knowledge

Essential:

• Driving Licence

Desirable:

• IOSH Working Safely
• Banks Person Trained (training can be provided)
• PCV licence holder
• Influencer Training
• First Aid
• CITB or CCNSG (a must to work on the project but training can be provided)
• L3 Health & Safety Supervisor
• Knowledge of the transport sector

Please note – this role involves regular walking, periods of standing, and working outdoors in a range of weather conditions.

Benefits

• Annual pay review
• Smart health cover – our award‑winning employee assistance program offers 24/7 confidential support for you and your family
• Pension – 5% contributory pension matched by us
• Employee retail discount scheme
• Free bus travel & significantly reduced rail travel for you & your family member
• Life assurance
• 24/7 Employee Assistance Programme
• Discounted Gym membership

All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate. These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information.

SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.

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