Quality Assurance and Data Support Officer

All our live jobs are listed here. If you can’t find the job or role you’re looking for, please register your interest for jobs so we can keep you posted.

Quality Assurance and Data Support Officer

NHS AfC: Band 5

Main area: Quality Assurance Data Support, Grade: NHS AfC: Band 5, Contract: Permanent, Hours: Full time – 37.5 hours per week, Job ref: 311-H1026-26

Site: Trust Headquarters, Town: Ashton Under Lyne, Salary: £32,073 – £39,043 PA, pro rata, Salary period: Yearly, Closing: 16/07/2026 23:59

If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople

Job Overview

The postholder will support the implementation and oversight of core quality assurance mechanisms and processes, including but not limited to the Ward Accreditation programme. They will support both corporate colleagues to utilise the functionality of data collation platforms and operational colleagues to access and utilise the outcomes and actions. The postholder will contribute to system development, engage with users, subject matter experts and Trust leads to ensure the system is fit for purpose and feeds other assurance processes. They will be required to work under pressure to deadlines and provide information in a suitable format to support understanding and enable analysis of performance, themes and trends.

Main duties of the job

• Co‑ordinate the implementation and oversight of core quality assurance mechanisms, systems and processes, including but not limited to the Ward Accreditation Programme.
• Utilise specialised knowledge and experience of the functionality and flexibility of data collection platforms, including LRMS, acquired through formal training and relevant experience.
• Work collaboratively with the LRMS Data Analyst Manager and the Ulysses System Support Administrator to find solutions to new business requirements, e.g. interconnection between systems, creation of data streams and reports.
• Ensure ongoing development of the configuration of the system to meet organisational requirements, ensuring this supports internal and external reporting requirements (e.g. Network governance and Corporate governance).

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester – Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Benefits

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance.
• Access to Continued Professional Development.
• Involvement in improvement and research activities.
• Health and Wellbeing activities and access to an excellent staff wellbeing service.
• Access to staff discounts across retail, leisure and travel.

Detailed job description and main responsibilities

The postholder will work within the portfolio of the Chief Nursing and AHP’s Officer. Please refer to the Job Description and Person Specification for more details.

Person specification

Education/Qualifications

• Educated to Degree level/professional qualification or equivalent experience of information/data management systems.
• IT Qualification.

Experience

• Experience of working in the NHS or a large organisation in a busy office environment.
• Experienced in the use of local data management systems including: data inputting/maintaining accurate records, data extraction to produce high quality reports and presentations, utilising spreadsheets to summarise data.
• Experience of dealing with unexpected non‑routine issues requiring problem solving.
• Experience working autonomously, managing own day‑to‑day tasks and responsibilities.
• Advanced level use of IT packages including Word, Excel, Outlook, PowerPoint, Publisher to create charts and reports.
• IT system knowledge and system development.
• Demonstrable experience of working with a patient administration system.
• Experience of staff line management including day‑to‑day supervision of staff.
• Experience of providing training on the LRMS to staff teams.
• Experience of Risk Registers.

Knowledge

• Knowledge of a range of statistical/numerical techniques, procedures acquired through qualification to degree level, or equivalent relevant experience.
• Knowledge of maintenance functions in the LRMS.
• Good understanding of confidentiality/data protection.
• Knowledge and understanding of national framework guidance for the reporting to external agencies.
• Awareness of national requirements and developments including the new national NHS Learn from Patient Safety events service and the impact of this on the LRMS.
• Knowledge of medical/clinical terminology.
• Knowledge/understanding of clinical health care environments.
• Knowledge of clinical Governance/risk or patient safety to the NHS.
• Good awareness of the organisation structure.

Skills and abilities

• Ability to maintain/up‑to‑date the system with upgrades, modifications and expansion, and develop reports.
• Ability to support the Trust to implement national requirements and developments including the new national NHS Learn from patient safety events service.
• Ability to build and maintain relationships and promote working relationships within own and other departments, trust departments, and with teams and colleagues who use the quality data management systems.
• Ability to advise subject matter experts and module leads on the functionality available within the available quality data management systems to support developments, changes and updates.
• Managing queries relating to data or information, assessing whether standard analyses are robust e.g. undertaking a data cleansing role or comparing data from different sources.
• Ability to assess, resolve and refer queries.
• Excellent verbal and written communication skills with the ability to communicate with a wide range of different people.
• Works within organisational and professional policies and procedures; operates on own initiative, taking advice if required.
• Required to act independently within appropriate guidelines, determining when it is necessary to refer to manager.
• Planning tasks and activities which may require adjustment due to variable workload/interruption.
• Concentration and attention to detail required when checking information and when responding to queries from staff.
• Able to create, design and programme reports on the Trust’s LRMS/ other quality data systems used by the team.
• Excellent administrative skills with ability to support general clerical procedures within the department.
• Ability to liaise with the system provider as required.
• Able to work effectively within a team.
• Ability to understand the workload of the department and provide support by timely anticipation of requirements.
• Ability to maintain confidentiality requirements and deal with emotionally sensitive/distressing information detailed within incident reports.
• Willingness to reflect, review, and question working practices, contribute to ideas, and suggest improvements, in order to enhance processes and procedures.
• Ability to support the communication of complex information by producing accurate high quality reports and presentations, advising on the available formats to support understanding.
• Ability to work in a professional, sensitive and tactful manner.
• Ability to meet deadlines whilst maintaining accuracy.
• Willingness to complete required training necessary to the post.
• Ability to provide evidence of how you have demonstrated the Trust’s values and behaviours.

Work Related Circumstances

• Will carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies.
• Appointments to regulated and controlled activities require an enhanced DBS disclosure.
• Use of a car or access to a means of mobility to travel to Trust premises on a regular basis.

Equality and Diversity Statement

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

#J-18808-Ljbffr…