Job Summary
To take ownership for the delivery of a first‑class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey and to ensure sales meet or exceed target while maximizing profit for the business.
Primary Responsibilities
- Take ownership of the development, all aspects of presentation and the entire purchase process.
- Act as the reference point for the purchaser, and all other internal and external parties from the first contact through to completion of the house sale.
- Promote and facilitate the use of company‑recommended mortgage brokers and solicitors to deliver an efficient service and meet purchasing deadlines.
- Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
- Conduct market research, price benchmarking, advertising, incentives, PR and related marketing events to provide the correct pipeline and fulfil agreed sales targets.
- Proactively search for target customers, create appointments and follow up leads to meet sales targets and maintain required customer satisfaction levels.
- Undertake inspections, introduce the customer to their new home, ensure familiarisation and provide after‑care at defined intervals following the move‑in date.
- Ensure the health and safety of customers, colleagues and other parties on site in accordance with legal requirements and company policy.
- Follow and adhere to company procedures, standards of performance and the business unit Sales Manual.
The role requires regular weekend and bank holiday working.
Experience, Qualifications, Technical Requirements
- Sales experience in the housing industry.
- High levels of self‑management.
- Exceptional customer service skills and sales excellence.
- Computer literacy.
- Full driving licence and ownership of a car.
What We Offer
Standard benefits include excellent retail discounts, company‑funded life insurance, private healthcare and a quality pension scheme with company contributions. Additional benefits are provided through a discounted house purchase scheme, car leasing scheme, share plans and the option to tailor a benefit package, including extra annual leave or adding dependants to cover.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions, ensuring barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who disclose a disability and meet the minimum requirements for the role.
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