The Pre‑Sales Engineer plays a pivotal role in delivering Dahua’s high‑quality products, solutions, and services.
The Pre‑Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end‑users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Key Responsibilities
- Provide product pre‑sales promotion, including introducing new product features to channel customers, helping customers select products and working with sales staff to meet sales targets.
- Define and manage a product roadmap balancing delivery with value and aligned to the organizational strategy.
- Provide product training to technical engineers for our channel customers and help them to improve the standard of their technical knowledge.
- Liaise with customers to collect product reviews, proactively contribute to the continuous improvement of technology processes through identifying customer feedback for improvement and implementing changes to the product manager.
- Help customers prepare tender documents and make tenders to the required standards.
- Actively assist business partners such as distributors and resellers in brand promotion, cooperating with the Dahua Marketing Team on promotional materials for customers to develop the company’s business (e.g., Trade shows, Tech Day Open Day, etc.).
- Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to technical problems, cooperating with R&D on troubleshooting, and integrating with third‑party companies.
- Maintain efficient communication with headquarters regarding new product lines and other technical issues, ensuring problems can be solved timely by integrating sources.
- Experience in managing multiple products and initiatives simultaneously with appropriate prioritization.
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products.
Qualifications & Skills
Ability to work autonomously with confidence and set a clear direction for strategic workstreams.
Ability to communicate effectively with technical and non‑technical specialists.
Ability to influence and generate buy‑in across the organization.
Proven ability to handle, analyze and synthesize qualitative and quantitative data to inform decisions.
Good customer service skills and communication skills.
Good at handling pressures.
Ability to learn new technologies fast. A positive attitude. Initiative, honesty, and integrity.
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