People Compliance and Administration Manager

Role: The People Compliance and Administration Manager is accountable for leading the HR Administration and Compliance team and activities including right to work, DBS, pre‑employment checks, offers and onboarding, TUPE, redundancy admin, reward and benefits, HR portal and SAP organisational management for our FTSE 50 client.

Responsibilities

• Lead the function with focus on driving accountability, shaping strategies and building credibility and trust from our client.
• Play a lead role in change management, driving creative and innovative solutions including scoping projects with consideration to risks and metrics.
• Manage an onshore and offshore administration team across HR compliance and administration activities.
• Engage, develop and train team members continuously.
• Act quickly with regard to the performance management of the team, regularly assessing performance to ensure high service levels and accuracy, managing performance against KPI targets in line with our service offerings.
• Understand client requirements and build strong, lasting relationships with stakeholders.
• Collaborate with the client to build tools that aid the organisation’s objectives and strategies.
• Process pre‑employment vetting and DBS/criminal records checks, managing and escalating risk appropriately.
• Vetting of right‑to‑work documents for all new starters, TUPEs and follow‑up visa checks to ensure timely turnaround and prevent onboarding disruptions.
• Handle employment referencing activity for both incoming and outgoing employees.
• Manage onboarding of client employees, ensuring timely turnaround for new starters, transfers and promotions.
• Manage change requests related to contract templates, liaising with IT and third parties.
• Lead organisational management workstream including HR portal troubleshooting and hierarchy changes within SAP, liaising with IT and third parties where required.
• Ensure the health and safety of all colleagues within the business and report incidents via approved company processes.
• Anticipate customers’ needs, provide solution inputs, demonstrate industry understanding and advise customers beyond project work to build confidence at higher levels.
• Analyse and continuously improve systems, processes and service delivery to ensure customer delight, establishing standards and benchmarks for quality.
• Raise unresolved issues with the client, understand stakeholder views, establish rapport and resolve issues using tact and influence while keeping organisational interests in mind.
• Build and develop teams: communicate interdependencies across multiple teams, drive convergence, identify potential conflicts, create stretch assignments and inspire through commitment and support.
• Build collaborative partnerships: identify key stakeholders, research “hot buttons”, build deeper partnerships, network within and outside the firm, manage organisational interests, leverage relationships to discuss tough issues fairly and influence positively.
• Prepare a negotiation plan, identify scenarios, plan concessions, present logical cases and highlight mutual wins to meet objectives.
• Drive operational results by setting challenging goals, providing team support, anticipating roadblocks and removing them proactively.
• Communicate impactfully: understand other viewpoints, use logic, build context, support complex ideas with data and anecdotes, and highlight key take‑aways repeatedly.

Essential Criteria

• Proven stakeholder management skills with the ability to navigate a complex stakeholder landscape and influence at senior level.
• Demonstrable experience of coaching and mentoring through change.
• Experience working in a client‑focused environment within a fast‑paced matrix organisation.
• Experience operating to Service Level Agreements and driving performance through effective KPI management.
• Demonstrable experience of implementing and driving change.
• Adopt a pragmatic approach.
• Demonstrate resilience and credibility.
• Degree qualified or equivalent.
• Experience working in an RPO and SS environment.
• Understanding of the operations of outsource service providers.

Core Competencies

• Business & Finance Management: strong understanding of the billing process at an engagement level, financial analysis and reporting techniques, ability to forecast, plan and deliver effectively at an engagement level, identify and analyse trends, and devise/implement actions.
• Contractual Management: advanced knowledge of MSA/other contract processes and standards, strong understanding of risk‑management models including operational risk/liabilities, ability to recommend preventive/corrective plans to drive implementation across multiple functions.
• Business Acumen: understanding of alignment of own function’s/unit’s drivers to short‑ and long‑term business drivers, leveraging commercial aspects in one’s unit/function.

Company

Infosys BPM, the business process management subsidiary of Infosys, provides end‑to‑end transformative services for its clients across the globe.

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