Field Service Engineer – Woking

Salary

£70,000 – 70,000 per year

Requirements

• Experience in defence communications, secure defence environments, or related military engineering roles such as the Royal Air Force, Royal Signals, 14 Signal Regiment, or REME
• Solid understanding of IT infrastructure, networks and networking, and radio frequency systems
• Experience working with or for the Ministry of Defence
• Experience with Cisco networking, routers, switches, and firewalls
• Experience with Windows Server 2016, 2019, or 2022
• Experience with VMware ESXi and/or Microsoft Hyper‑V
• Experience with LAN, WAN, and VLAN networking
• Experience with encryption and cryptographic devices
• Experience in hardware installation, fault finding, preventative maintenance, and lifecycle management
• Experience producing technical documentation, service reports, and maintenance records
• Experience working within controlled change, release, and configuration management processes
• HNC, HND, or Degree in Engineering, or equivalent military experience
• Full UK driving licence
• Willingness and eligibility to obtain SC and DV security clearance
• Flexibility to travel to customer sites, including occasional overseas travel
• Availability to participate in a 24/7 on‑call rota, one week in four

Responsibilities

• Commission, configure, and support secure networking and encryption equipment
• Carry out planned maintenance, patching, firmware updates, and system audits across customer sites
• Diagnose and repair complex hardware faults through structured root cause analysis
• Install, configure, and maintain Windows Server, virtualised environments, and secure network infrastructure
• Support military exercises, demonstrations, customer trials, and acceptance testing
• Deliver operator and maintainer training to end users
• Provide 1st and 2nd line remote technical support for customers
• Act as the technical interface between customers, engineering, logistics, and project teams
• Produce detailed service reports, technical documentation, and knowledge base articles
• Support software releases, deployments, configuration management, and hardware lifecycle activities
• Analyse field performance data to drive continuous improvements across products and support services
• Participate in a 24/7 on‑call rota, one week in four

Technologies

• Cisco
• Firmware
• Hardware
• Hyper‑V
• Support
• LAN
• Network
• Security
• VMware
• Windows

More

We are recruiting a Field Service Engineer to support advanced defence technology across secure customer sites throughout the UK for a leading tech and engineering firm operating within defence. This is a field‑based and hybrid role with 2 to 3 days working from home, and it includes participation in a 24/7 on‑call rota, one week in four. The role offers the opportunity to work with some of the UKs most advanced defence systems, engage directly with defence customers, and help improve future products and support services through your technical expertise.

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