Central Freedom of Information Manager

Role Overview

This is a critical role within the Central Freedom of Information Team, supporting the department in meeting its statutory obligations under the Freedom of Information Act and related legislation. The post holder will manage a portfolio of Freedom of Information casework, ensuring responses are accurate, timely and legally compliant.

Key Responsibilities

• Coordinate complex Freedom of Information (FOI) requests
• Provide advice to business areas
• Manage risks and escalations
• Contribute to performance reporting
• Support continuous improvement across the FOI operation

Essential Qualifications & Experience

• Security clearance at SC level, or the ability to obtain it
• Demonstrable experience of effective stakeholder engagement beyond your own team, and comfort engaging with senior leaders
• Excellent written and verbal communication skills
• Ability to assimilate complex information from a range of sources and turn it into actionable advice, policy, guidance or plans
• Comfort managing multiple and sometimes competing priorities to ensure the right work gets done
• Experience of managing casework, deadlines and competing priorities
• Confidence engaging with stakeholders at all levels
• Ability to apply legislation, guidance and policy with sound judgement

Desirable Skills

• Knowledge or understanding of the Freedom of Information Act
• Experience of working on Freedom of Information requests

Behaviours

• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service
• Working Together

Salary and Benefits

Salary: £38,772 per annum. Department for Work and Pensions contributes £11,232 towards your membership of the Civil Service Defined Benefit Pension scheme.

Benefits include:

• Working patterns to support work/life balance such as job sharing, term‑time working, flexi‑time and compressed hours
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (prorata for part‑time employees), plus 9 days public and privilege leave
• Support for financial wellbeing, including interest‑free season ticket loans for travel, a cycle‑to‑work scheme and an employee discount scheme
• Health and wellbeing support, including our Employee Assistance Programme for specialist advice and counselling and a subscription to the HASSRA programme
• Family‑friendly policies, including enhanced maternity and shared parental leave pay after 1 year of continuous service
• Funded learning and development to support progress in your role and career, including industry‑recognised qualifications and accreditations, coaching, mentoring and talent development programmes
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks such as the Women’s Network, National Race Network, National Disability Network (THRIVE) and many more

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