Mission
Help Sleek achieve its revenue target by renewing all services in our existing clientele.
Responsibilities
- Achieve cash collection targets on a monthly basis across renewals, upsells, and upgrades.
- Deliver customer satisfaction at the highest level.
- Ensure renewal rates are optimal on a monthly basis.
- Maintain a clear understanding of the pipeline, track it data‑driven, and prioritise ticket resolution to drive monthly targets.
- Collaborate with cross‑functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices and be proactive.
Role Requirements
- 8–10 years in Sales, Account Management or Customer Success, with sales targets and extensive customer‑facing experience.
- Experience working with SMEs, startups, and fast‑paced environments.
- Exposure to diverse cultures, as clients are global.
- Ability to resolve issues through internal and external collaboration.
- Familiarity with Tableau, Zendesk, and HubSpot.
- Experience handling complex customers and troubleshooting/escalations.
- Proactive in taking new projects to completion.
Behavioural Fit
Sales Driven & Ownership – Reliability, accountability, and seeing initiatives through to completion.
Humility – Open-mindedness to feedback and willingness to learn.
Structured Thinking & Target Focused – Pragmatic judgment aligned with business goals.
Data Driven – Using sound data to support strategies and review success.
Tough Conversations in a Positive Way – Handling conflicts with kindness and building trust.
Excellent Listener and Clear Communicator – Present in calls and articulate with non‑native English speakers.
Customer‑Centric – Acting in the best interest of customers and finding optimal solutions.
Problem Solving – Quick diagnosis of production issues and prevention of future incidents.
Collaboration‑Driven – Aligning with developers, product managers, and operations teams for quality outcomes.
Autonomous / Entrepreneurial – Seeking and owning solutions proactively.
Benefits
- Flexibility: Work from home, adjust start times, and work remotely from anywhere for up to one month per year.
- Competitive salaries, generous paid time off, holiday schedules, and eligibility for an employee share ownership plan.
- Personal growth: Autonomy, responsibility, fast pace, training programmes, and AI initiatives.
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