**Additional Information**
**Job Number** 26083600
**Job Category** Food and Beverage & Culinary
**Location** 86-90 Park Lane, London, London, United Kingdom, W1K 7TNVIEW ON MAP (https://www.google.com/maps?q=86-90%20Park%20Lane%2C%20London%2C%20London%2C%20United%20Kingdom%2C%20W1K%207TN)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
**EXPLORE JW MARRIOTT GROSVENOR HOUSE**
Grosvenor House welcomes the newly renovated JW Steakhouse, boasting stunning interiors on Park Lane, the return of classic steakhouse favourites and a new Bourbon Bar. With over 95 years of luxury hospitality, join us and be part of a special team thatu2019s shaping the dining legacy of JW Steakhouse, passionate about delivering exceptional guest service and culinary excellence.
**We do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.**
**Job summary: JW Steakhouse Assistant Restaurant Manager**
Serve as a departmental role model, effectively supporting the Head of Department, (HOD) and Restaurant Manager to manage the departments operation and the team of associates. You should maintain a highly motivated team, drive high standards of service whist maximising revenue, actively working to achieve department goals.
Experience:
Previous experience working in an F&B Operation at a supervisory level.
Skills and Knowledge:
Strong Communication skills (verbal, listening, writing) Initiative and ability to work under pressure Organized and efficient Pro-active and reliable Business Acumen Leadership skills and ability to delegate. Personable and people orientated demeanor
Education or Certification
Good level of English essential
**What youu2019ll do as our newly appointed JW Steakhouse Assistant Restaurant Manager:**
Assist with the supervision of all F&B associates throughout the hotel and assist the Department head in the overall running of the outlet and to deputise his/her absence. To ensure compliance with quality assurance standards, company standards and external regulations including department checklists, food and drink presentation and the brand standard audit. Hold team members accountable and employ coaching tactics if they do not. Drive results within the department, focusing on goals set by senior management. A focus will be on guest satisfaction measures, associate engagement departmental revenue and department profit. Ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory) and that the department is staffed appropriately ensuring that guest service, operational needs and financial objectives are met. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Manages team effectively to achieve department goals. Effectively communicate goals and performance expectations. Performs all duties of outlet employees and assist associates at busy times, completing shifts where required. To ensure that the guest’s bill is recorded accurately and presented properly and efficiently. Ensure that payment is received from all guests and payment is posted through Micros. Appropriate cash handling procedures must be used. To be responsible for the safe keeping of all keys and micros cards and ensure that relevant areas and stocks are secure at the end of shift. Interacts with guests to obtain feedback on quality and service levels, developing an ongoing rapport with regular guests. Encourages employees to provide excellent customer service, being a role model for this behavior, setting a positive example for guest relations. Actively monitor GSS and provide solutions if needed. To be empowered to handle guest problems and complaints, seeking assistance from senior management if needed. Coach and develop employees. Create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans. Be responsible for your own self development. Handles employee questions and concerns, listen to their suggestions for improving how work is done. Assign and ensure work tasks are completed on time, take responsibility for tasks and assignments, and made sure deadlines are met. Make decisions and provide input on possible improvements. To control Par level stock and inter-departmental transfers in accordance with finance and procedures every month end and administer spot checks if needed. To take an innovative approach to continuous improvement, adapt to changes and be always productive and pro-active in all aspects. Manage on-going training initiatives, identifying training requirements for associates, develop appropriate actions to meet these and this should include self. To provide both positive and constructive feedback to all associates using u2018de-briefu2019, one-on-one meetings and LPPu2019s. To drive associate morale, through recognition, empowerment and develop associates for promotion Provides information to supervisors, co-workers, subordinates, and senior leaders by telephone, in written form, e-mail, or in person. To facilitate good up and down flow of communication within the department, including shift briefings, handovers, email, telephone and in person. Analyzes information and evaluating results to choose the best solution and solve problems. To aid HOD in the selection and interviewing process of associates, whilst meeting appropriate levels of staff and as per budget. Keep up to date with new ideas for improving the department.
**Rewards and lifestyle benefits:**
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent Growth opportunities in the largest hospitality brand in the world – national and international transfers for the right candidates within Marriott hotels Explore Rate – discounted room rates for you, your friends and family in Marriott properties worldwide 20% off across food and beverage outlets in Marriott properties worldwide 28 days holiday (inclusive of Bank Holidays) Recognition programmes and associate awards to appreciate outstanding talent Wellbeing and community engagement activities on and off property Bike Scheme and Travel Ticket Loan available for all associates Workplace Pension Scheme Meals on duty, uniform provided and laundered free of charge World class training and development programmes tailored to enhancing your skills and help you grow Work alongside talented, award winning and experienced hospitality professionals
**What weu2019re looking for:**
A warm demeanour and service-oriented personality A team-player attitude Positive outlook and dependability Previous Food and Beverage experience is desired
**Youu2019re welcomed here**
Our highest priority is making you feel as welcome as our guests. We want you to know youu2019re important to us and that youu2019ll make an impact in your role, and for that, youu2019ll be appreciated and valued.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….