Responsibilities
You will lead the end‑to‑end change delivery for the council’s systems, designing, configuring, and documenting changes to Mosaic and associated platforms like the Provider Portal and Business Objects/Google Looker. You will facilitate workshops to map current and future processes, translating service needs into highly functional forms, workflows, permissions, and data rules. You will coordinate User Acceptance Testing (UAT), produce user guidance and release notes, and partner with ICT to ensure safe deployments. Additionally, you will lead the triangulation and reconciliation of data quality across multiple source systems to drive targeted data cleaning efforts.
Skills Required
- Robust skills in business analysis, system configuration, testing, and technical writing
- Excellent stakeholder facilitation skills and strong SQL/reporting literacy
- Deep knowledge of Mosaic configuration, social care workflows, and statutory datasets
- User‑centred, evidence‑led, highly organised, and resilient under time pressure
Experience
You must have proven experience delivering production system changes with complete artefacts, including configuration notes, UAT plans, and release notes. You should have a strong background in collaborating with IT teams on system releases and experience supporting audits, inspections, and data quality or cleansing activities.
Work Location
Expected to be in the office at least 2-3 days per week.
About the Team
Within the Peoples Services Directorate (Adult Social Care, Children’s Social Care & Education), the Insights & Delivery Service area is the operational process and analytical engine room of our directorate. This service area unites data intelligence, digital systems, business delivery, and quality assurance, building a resilient, modern infrastructure that empowers our frontline practitioners. Through driving process innovation, championing digital tools, and providing vital learning and insights, we are the catalyst for delivering truly effective social care.
This team is the driving force behind core social care systems like Mosaic. They provide hands‑on, accountable system ownership by proactively managing statutory configurations, implementing smart system changes, and delivering tailored training for our frontline teams.
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