About Grant Thornton
Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms. We deliver quality, inclusion and integrity-focused services to clients in over 135 countries.
Support Desk Executive – Role Overview
The Support Desk Executive provides in‑depth, knowledge‑led support to the business on people processes and contractual changes, acting as a trusted guide for people managers, employees and stakeholders.
Key Responsibilities
- Act as a knowledgeable first point of contact for people managers, employees and stakeholders, resolving queries directly and applying judgment.
- Interpret and apply people policies to real situations, including grey areas with competing policies.
- Provide one‑touchpoint guidance and resolve queries fully at first contact where possible.
- Advise on the practical effect of contractual terms such as notice periods, working patterns and changes to terms.
- Support people managers in understanding procedures and their responsibilities.
- Handle holiday, leaver and pay queries, recognising contractual or compliance aspects.
- Deliver support across employee experience and wellbeing touchpoints.
- Use technical knowledge of people systems to keep data accurate, investigate and correct transaction errors.
- Understand how data flows through systems, identify and fix issues, and view processes end‑to‑end.
- Produce and interpret reporting, understand data integration between systems, and identify opportunities for process optimisation and feedback.
Minimum Qualifications
- Strong working knowledge of HR policy, contractual terms and people processes.
- Experience advising managers and employees on people queries.
- Confident user of Workday with ability to investigate and correct transactions.
- High attention to detail and focus on data quality.
- Clear written and verbal communication skills.
- Ability to manage a varied workload and prioritise effectively.
Desired Skills (Optional)
- CIPD qualification or working towards one.
- Experience of reporting, integrations or process improvement.
- Experience working across a multi‑location or shared services team.
Benefits and Working Arrangements
We support flexible working, reduced hours and job shares to help balance work and life. Family‑friendly and wider leave policies are available. Further details on reward and benefits are available on our website.
Equality, Diversity and Inclusion
We build an inclusive culture that values difference and respects colleagues. We comply with equal employment opportunity laws and welcome people from all backgrounds.
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