Contract Business Support Manager
For over 85 years, Ulster Carpets has been recognised globally for designing and manufacturing luxury woven carpets for some of the world’s leading hotels, cruise ships, commercial spaces and prestigious residential projects. Our commitment to quality, customer service and innovation has made us a trusted name across international markets.
We are now seeking an experienced Contract Business Support Manager to join our Contract Sales team at our Head Office in Portadown.
Supporting the Sales Director and Contract Sales team you will manage our Sales Administration and Logistics functions and play a vital role in ensuring exceptional customer service, seamless project coordination and strong communication across the business.
As Contract Business Support Manager, you will:
- Lead and develop the Sales Administration and Logistics teams.
- Act as the primary support partner to the Sales Director and Contract Sales team.
- Coordinate customer visits, presentations and key commercial meetings.
- Monitor customer projects, ensuring actions and commitments are delivered on time.
- Ensure customer enquiries are handled promptly and professionally.
- Produce sales reports, forecasts and commercial administration.
- Act as the “voice of the customer” across the business, driving excellent service standards.
- Coordinate communication between Sales, Design, Planning, Production, Logistics and Finance.
- Identify risks and proactively remove barriers that may impact customer satisfaction or project delivery.
- Oversee order processing, specifications, approvals and customer documentation.
- Support Finance with reporting, debt management, reconciliations and commission reporting.
- Develop and maintain sales databases and reporting tools.
Essential Criteria
- A minimum of 2 years’ experience in a Sales Support Management or similar commercial leadership role.
- Excellent communication and stakeholder management skills.
- Strong organisational and planning abilities with exceptional attention to detail.
- The ability to manage multiple priorities in a fast-paced manufacturing environment.
- Excellent problem-solving skills and a proactive approach.
- Strong Microsoft Office skills, particularly Excel.
- Experience working across multiple departments to achieve business objectives.
At Ulster Carpets, our people are at the heart of everything we do. We believe in investing in our employees and providing an environment where people can grow, develop and build long-term careers.
In return we offer:
- Competitive salary based on experience
- 33 days’ annual leave (increasing with qualifying service)
- Annual profit-related bonus
- Contributory pension scheme with optional salary sacrifice
- Life Assurance (Death in Service)
- Private Medical Insurance
- Company Sick Pay (subject to qualifying service)
- Enhanced maternity and paternity benefits
- Paid time off for medical appointments
- Free onsite parking
- Excellent transport links
- Discounted gym membership
- Staff discount scheme
- Long service awards
- Professional development and training opportunities
- Corporate and social events
- Wellbeing initiatives
- Opportunities to support local charities and community projects
To request a full job description or to apply send your tailored CV by clicking in the apply button below.
Ulster Carpets is an equal opportunities employer and is committed to selecting the best candidate based on merit, skills, experience and qualifications.
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