Assistant Head Housekeeper ( Maternity Cover)

Assistant Head Housekeeper (Maternity Cover)

Hyatt Place London City East, London, United Kingdom

Role Overview

This is an exciting opportunity to advance your leadership career within a vibrant and fast‑paced hotel environment. Working closely with the Head Housekeeper, you will ensure exceptional cleanliness standards, support and develop the housekeeping team, and help create memorable experiences for our guests.

Responsibilities

• Lead the Team
  • Support the Head Housekeeper in motivating the housekeeping team.
  • Assist with recruitment, induction, training, and ongoing development of team members.
  • Conduct daily briefings and allocate duties effectively.
  • Promote a positive, engaged, and high‑performing team culture.
  • Lead by example, delivering exceptional standards and service.
• Delivering Exceptional Standards
  • Maintain guest bedrooms, suites, public areas, and back‑of‑house spaces to the highest standards.
  • Conduct quality inspections and room checks throughout the day.
  • Support the team in achieving brand and company cleanliness targets.
  • Ensure guest requests are handled efficiently and professionally.
  • Monitor and maintain presentation standards across all hotel areas.
• Driving Operational Excellence
  • Assist with rota planning and labour management to ensure efficient staffing levels.
  • Support stock control and ordering of housekeeping supplies.
  • Maintain accurate housekeeping systems, records, and documentation.
  • Collaborate with Front Office, Maintenance and Food & Beverage departments to deliver a seamless guest experience.
  • Assist in managing external suppliers and contracted services where required.
• Health, Safety & Compliance
  • Ensure compliance with all health and safety procedures.
  • Promote safe working practices throughout the department.
  • Support the implementation of company policies and brand standards.
  • Assist with audits and quality assurance initiatives.

Qualifications

• Previous experience in a housekeeping supervisory or leadership role.
• Passion for delivering outstanding guest experiences.
• Excellent attention to detail and organisational skills.
• Strong leadership and people management abilities.
• Positive, proactive, and hands‑on approach.
• Ability to remain calm and effective in a fast‑paced environment.
• Good communication and problem‑solving skills.
• Flexibility to work shifts, including weekends and bank holidays.
• Commitment to maintaining the highest quality and cleanliness standards.

Benefits

• Competitive salary.
• Discounted hotel stays for you, your friends and family.
• Pension scheme.
• Access to RBH’s industry‑leading learning and development programmes.
• Career progression opportunities across our growing portfolio.
• Employee Assistance Programme and wellbeing support.
• Recognition and reward initiatives.
• Meals on duty.

Equal Opportunities

RBH Hospitality Management is proud to be an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our recruitment process you require reasonable adjustments, please let us know.

Compensation: To be discussed.

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