Overview
Our dedicated Housing Team has a strong track record of helping customers and partners prevent homelessness across our districts, and we are now looking for three full‑time Housing Move On & Floating Support Advisors to make a real difference.
Responsibilities
- Provide tailored support to individuals and families to reduce their reliance on temporary accommodation and, where possible, prevent the need for it altogether.
- Empower customers into tenancies in both the private and social rented housing sectors.
- Offer tenancy sustainment support after move‑on to promote long‑term stability.
- Make decisions, assess risks, and apply housing legislation to support vulnerable households while protecting revenue streams.
- Collaborate with Housing Management, Income Officers, Housing & Benefits Advisors, Benefits, Revenues, Early Help, Finance, Legal Services, Safeguarding, Customer Services and external support agencies.
- Conduct regular visits to TA properties, following lone working protocols and meeting tight deadlines.
- Handle emotionally challenging situations with resilience and self‑awareness.
Qualifications & Skills
- Proactive, well‑organised with strong decision‑making and risk‑awareness.
- Solid understanding of housing legislation and tenancy law.
- Excellent relationship‑building skills with residents, colleagues and stakeholders.
- Adaptable and able to navigate complex situations in a fast‑paced environment.
- Resilience, self‑awareness, and ability to work under pressure.
Working Conditions
The role operates in demanding conditions, including regular visits to TA properties, adherence to lone working protocols, tight deadlines, high workloads, and emotional challenges—requiring resilience and self‑awareness.
Benefits
Flexible working hours for most office‑based roles, free onsite parking, employee discounts, competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.
Equal Opportunities
South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults. All applicants must be willing to undergo appropriate checks, including checks with past employers and the Disclosure and Barring Service.
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