This role is part of the Federations Integrated Services team. This team delivers a range of services on behalf of our member practices, and projects are commissioned on both short-term and long-term bases. This role will be required to support multiple services within a working week and meet the needs and demands of each service.
Main duties of the job
Administrative Responsibilities
Be the first point of contact via phone, email and in person for the service, patients and staff.
Support service meetings, including preparing agendas, booking rooms, creating papers, minute taking, action tracking and communicating information to the teams.
Maintaining accurate and efficient filing systems for the service in line with the company confidentiality policy.
Keeping an accurate record of patient appointments for the service and tracking contacts and outcomes made with these patients.
Ensuring the smooth day to day running of the services, ensuring patients and clinicians are well informed.
Booking appointments for patients and ensuring all relevant parties are updated.
Communicating with the internal team, as well as member practices, partner organisations, secondary care and the voluntary sector.
Organising and scheduling meetings.
Maintaining database systems for the purposes of monitoring and evaluating.
Assisting the weekly/monthly reports as required by the service.
About us
Haringey GP Federation is a dynamic and growing organisation working in partnership with GP practices across the diverse borough of Haringey, north London.
Our role is to support and enable general practice by developing and delivering services that complement core GP work, creating opportunities for shared learning and innovation, and helping practices respond to the evolving needs of patients and the wider health system.
We work in close partnership with practices, clinicians and system partners to co-design services, pilot new approaches, and build capacity across primary care. Through clinical programmes, workforce development and operational support, our aim is to add value in ways that are practical, respectful and aligned with the priorities of our member practices. Were proud of the strong relationships we’ve built across the health and care system grounded in mutual respect, shared goals, and a commitment to delivering excellent care together.
We are a Disability Confident Committed employer and welcome applications from disabled people and those with long-term health conditions. We are committed to making reasonable adjustments throughout the recruitment process. If you are applying for a role with us under the Disability Confident scheme, please let us know by email at nclicb.hgpf.recruitment@nhs.net
Job responsibilities
The administrator is a crucial role enabling the smooth working and delivery of services for the organisation. The role will primarily support administrative tasks for two services, working closely with the service manager and clinical staff. Their primary responsibility will be offering appointments to patients but they will also assist with operational processes and ensuring relevant service procedures and policies are updated.
Person Specification
Qualifications
- Education up to A-Level or equivalent
- GCSE in Maths and English
- Further education or degree qualification or equivalent
Experience
- Previous experience working in a busy office setting
- Experience of being the first point of contact for services
- Experience of communicating to patients or customers over the phone or face to face
- Experience of clerical experience in Primary Care
Skills and Abilities
- Excellent written and verbal communication skills
- Excellent presentation and interpersonal skills
- Ability to work as part of a team
- Ability to prioritise workload to required standards with defined time limits
- Excellent organisational skills
- Ability to accurately input data
- Ability to problem solve
- Ability to work independently once given a brief
- Ability to manage multiple workloads of various teams
- Understanding of data analysis
Knowledge
- Knowledge of Microsoft products
- Knowledge of importance of confidentiality and GDPR
- Understanding importance of risk reduction and escalating issues once they occur
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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